New Balance Toronto is a locally owned and operated store. The employees are very helpful, friendly, super knowledgeable, patient, and professional. They offer one-on-one fit consultations, measure feet with a 3D mapping machine, and discuss foot width and arch support requirements. The service is excellent, with staff going above and beyond to locate specific sizes, models, or colourways, even arranging shipping from other stores. The footwear is second-to-none in comfort and performance, featuring a great selection of wide and extra wide shoes. The apparel features the right technology for any activity. Customers appreciate the simple return policy and great shopping experience.
Fast & Easy + Diversity based staff with excellent customer service! Felt heard, I got 3 options presented in my rush and still effective smooth transaction
July 2026
Always have an excellent experience when we go to this New Balance location. Today we were greeted by Fit Specialist, Michael. He greeted us when we walked in and helped my son find the perfect fit sneaker. He was super helpful and professional without being pushy which made for a pleasant experience! Will definitely go... read full comment
July 2026
I had a great experience here! Fayaz helped me find shoes that fit perfectly and were suitable for the purpose I was looking for. He took the time to walk me through different styles and insole options and I ended up purchasing my perfect running shoe! Thank you for the attentive and great service!
