Roots is a premium outdoor lifestyle brand established in 1973, uniting the best of cabin and city. It is a Canadian brand that sells apparel, leather bags, small leather goods, footwear, athletic wear, and home furnishings. The store offers excellent quality in its collections, with different designs and styles for women, men, kids, toddlers, and babies. The staff is very friendly and provides great service, often going above and beyond. Customers are instantly greeted and helped the moment they step into the store. The staff is really helpful, offering good suggestions and remaining smiling and welcoming, even assisting with tasks like same-day alterations. The location is perfect, situated in the heart of Toronto inside Yorkville and surrounded by the best brands. The overall experience is good, with customers finding what they are looking for. The service has nothing bad to say, leading many to state they will return.
This location spans two floors and feels more spacious compared to the one inside the Eaton Centre. The store is not overly crowded, making it easy to browse the products. They also seem to offer services such as embossing on leather items and adding patches to clothing.
November 2025
This is the roots customer experience that should be for all stores
