Sleep Country Canada is a business with a friendly and helpful staff that prioritizes customer satisfaction. Several reviews highlight the knowledgeable and patient employees who take the time to understand customer needs and offer suitable options. For example, staff members like Sara and Gin are praised for their kindness, professionalism, and willingness to spend hours helping customers find the right mattress, even considering alternatives and accessories they might not have initially thought of. Customers have appreciated the personalized care, especially when selecting mattresses that alleviate pain or meet specific needs. However, some reviewers mention issues with customer service at the corporate level. They report problems with communication, delays in delivery, and difficulties in resolving post-purchase concerns like missing hardware or refunds. Despite positive experiences at the store, these customers express dissatisfaction with follow-up and responsiveness from head office, describing it as hopeless and unhelpful. Overall, Sleep Country Canada appears to offer good in-store service with friendly staff and a focus on customer needs, but some customers have experienced frustration with corporate support and delivery issues.
I had a great experience shopping for a new mattress today. Fara was a big help without being at all pushy. I had an idea of what I wanted and she showed me alternatives within my price range. I ended up getting a fancy pillow with my mattress that I would have otherwise never have considered. Thanks!
October 2023
Mr.Gin who help me to purchase my matters was very kind and patience and help me to find a very good comfortable mattress, I'm very happy with my shopping
May 2023
Such a friendly and nice staff, special shout out to one their sales reps “Gin”. He patiently helped us choose the best mattress for our needs. It took him 3 hours to find the mattress of our liking but we finally found what we liked. They should be proud to have such a professional partner in their team ?
