Sleep Country Canada is a business with a friendly and helpful staff that prioritizes customer satisfaction. Several reviews highlight the knowledgeable and patient employees who take the time to understand customer needs and offer suitable options. For example, staff members like Sara and Gin are praised for their kindness, professionalism, and willingness to spend hours helping customers find the right mattress, even considering alternatives and accessories they might not have initially thought of. Customers have appreciated the personalized care, especially when selecting mattresses that alleviate pain or meet specific needs. However, some reviewers mention issues with customer service at the corporate level. They report problems with communication, delays in delivery, and difficulties in resolving post-purchase concerns like missing hardware or refunds. Despite positive experiences at the store, these customers express dissatisfaction with follow-up and responsiveness from head office, describing it as hopeless and unhelpful. Overall, Sleep Country Canada appears to offer good in-store service with friendly staff and a focus on customer needs, but some customers have experienced frustration with corporate support and delivery issues.
Went in and Ryan was very helpful. He showed me several different mattresses and I tried them. He was informative and professional. Ended up getting one which I'm happy with!
December 2025
My husband and I were very happy with the service provided by Gin (Yonge/Lawrence location). He was extremely knowledgeable and helped us select the perfect matress for our cottage. It is so nice to be able to have a good night's sleep. Thanks Gin!!
December 2025
The experience at Sleep Country at Yonge and Lawrence was exceptional from start to finish! Ryan was very helpful and I got exactly what I needed! Thank you
