TELUS
Cell Phone Stores ,
Internet Service Providers
Hours:
800 Niagara Street North UNIT R20, Welland ON L3C 5Z4
Hours
About TELUS
TELUS: Exceptional Customer Service and Unwavering Support
TELUS, the renowned telecommunications provider, has consistently delivered exceptional customer service experiences across its various locations. Customers have consistently praised the dedication and professionalism of TELUS employees, who go above and beyond to address their needs.
At the Seaway Mall store, Vanessa and Alex have been recognized for their exceptional customer service. Vanessa's patience and kindness in helping a customer switch between multiple phones were highly appreciated, while Alex's professional and knowledgeable approach to setting up a business phone saved the customer time and money.
Similarly, Faisal's exceptional service was highlighted when he diligently resolved a complex issue that had been troubling a customer for months. His empathy and commitment to finding a solution were instrumental in restoring the customer's trust in TELUS.
The Telus store in Seaway Mall has also received praise for its cleanliness and the overall satisfaction of its customers. AJ, the customer service representative, was commended for his knowledgeability and for making the process of purchasing a prepaid SIM card quick and effortless.
Furthermore, Kenyah and Desi have been recognized as outstanding examples of TELUS' customer service excellence. They spent a significant amount of time ensuring a customer's upgrade was successfully initiated, never making the customer feel like an inconvenience.
Across these various locations and interactions, TELUS has consistently demonstrated its commitment to providing exceptional customer service, with its employees going above and beyond to address customer needs and ensure their satisfaction.
Most Recent Reviews
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September 2026
Amanda was extremely helpful and patient with purchasing new phones and transferring data. Service was great. Thank you so much Amanda!
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August 2026
I like to thank Eric , Amanda, Tameem at seaway mall for all the help with my cell getting things going. Telus at seaway mail is great to go to as they cover all needs
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August 2026
Amanda was amazing. Thorough, detailed and explained everything to me clearly. Amanda was very polite and went above and beyond with my order.
More Comments(52)
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Welland, Ontario