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“Hi Everyone! Had to post a thankful review on Google for these Guys, 1st time customer. Bought a gently used Galaxy S10 from Khalid he helped me buy placing a screen protector on my new phone as a new customer. The price is competitive, but the warranty helps most. Because that in itself helps me know that I can add my phone provider to this phone! Just bought a marketplace phone for $70 and it wasn’t supported by my service. Ughh! Come be a new customer.”
“DOMINIC is one of a kind. This man went above and beyond the call of duty to help me out. I have NEVER seen anybody or worked with someone that cared abt there customer being satisfied and happy when they left there establishment. This man needs to be cloned. Continue to be GREAT!!!”
“Tyler was awesome. I did not start service but he did well in explaining the ins and outs of the phone and the different plans that were in my budget. He was patient and knowledgeable about your products. If I do come to ATT I would like to work with him again. Josh was great too.”
“I stopped into the AT&T store in Grosse Pointe Woods to switch my service from Verizon, and I have to say this was one of the best mobile provider experiences I’ve ever had. I first worked with Dalton, and then with Alec and Oz, and the entire team was outstanding from start to finish.
What really stood out to me was the realness of everyone there. No pressure, no upsell games, no confusing answers - just honest, straightforward people who genuinely want to help. It was easily one of the most simple, smooth, and transparent transactions I can remember when dealing with a phone carrier.
Usually, these kinds of experiences feel a bit… icky. You know the vibe—not quite “middle of the mall kiosk,” but most stores definitely have shades of that energy. This place was the complete antithesis of that. It felt clean, direct, and refreshingly human.
Without a doubt, I will recommend this location to anyone looking to switch or upgrade. Their ease of transaction, professionalism, and authentic desire to help customers is truly top-tier.
A+ team”
“We transferred money via cellphone plus and they were very helpful and cooperative and made the transaction as fast and easy as possible. I strongly recommend this place for everyone.”
“The retail Representatives are kind and I really had a nice experience with their services. They're very mindful and kind hearted individuals. I love the atmosphere very professional, peaceful, I'm very satisfied and the customer care provided is excellent! Thank you Metro by T-MOBILE. I will definitely be back!”
“Metro PC T-Mobile very nice been with Metro PC for over 20 years then they joined in with T-Mobile and they still nice also giving out free tablets and also $20 a month for the tablet one per household”
“I went to this location with my daughter, and we were treated with such respect by Frank and Fred. They sold my daughter a phone that she desperately needed at a great price, and included screen protector and protective case. I live a few cities over, but this will be my new location for in-person customer service. Thank you.”
“Friendly, reasonable, quick! Staff was very friendly and had my phone repaired in minutes. Prices are very reasonable compared to others. Would definitely return in the future.
(Translated by Google)
Friendly, reasonable and fast! The staff was very friendly and my phone was fixed within minutes. Prices are very reasonable compared to others. Will definitely return in the future.”
“Layth is seriously the best! I was in MI for vacation and my phone broke completely. Since I work from my phone it was imperative that I get a new one STAT! I must also mention I was looking to get out of my Tmobile plan, so Layth took the reigns and totally took care of me. In a matter of 30 minutes, had me signed up with a new Sprint plan with 2 brand new iphones, screen protectors.. the works! This plan is the same price as I currently pay except I didn't have all the bells and whistles like FREE HULU! I called to thank Layth later for making this all a very painless and fast process. He told me I also received 2 $100 gift cards for switching. I am very happy with my service at this location and would recommend that anyone who is having phone trouble or needing to get on a new or cheaper plan.. GO HERE!!!! They will take care of you. Thanks Layth! -T”
“I usually go to the Metro PCS at 8 mile and Evergreen because it is close to my house, but had caught the salesperson there lying to me. Twice now he’s told me my phone is irreparable and I’d have to buy a new one, I came to this place for a second opinion, and they were able to fix it for me free of charge! When I buy a new phone, I’m coming here! Delighted with the service!”
“hello I decided to do a post today I don't do many I am not phone Savvy at all the two fellows in this metro pcs location always, always, help me with my phone...and my service's on a scale 1 to 5 definite A5 now... I don't say that, just say it... I say that to say this, no one is perfect but I beg to differ thank you fellas this is Mis Kim yep I'll see you again next month and as always thank you kindly u guys ? rock”
“I met a lady name Rhonda she help me with my services. She has such a great personality and answered all my questions with confidence , she definitely knows what she doing. Thank you Rhonda for the great customer service skills.”
“They were really good knowledge for a really cool customer orientated friendly really nice good service there I grew up in Los Angeles had a nice communication with the young people that were working there at the time very knowledgeable with but the phone service she gave me the 1-800 number to?? LG because at my phone's not working”
“I don’t usually write reviews but for this place I must! Good service, quality, and price. I have bought several phones from here that were in good quality for a good price.”
“I had an issue with my internet payment they figured it out for me and cleaned my phone and gave me a new case for free for the inconvenience I went through. Very appreciative”
“I had a very pleasant experience and managed to find a phone that I love ! He worked with me and even showed me many options was very knowledgeable would recommend this store and the services they provide :)”
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“Very helpful and they always have a solution to my phone-relared problems. Their prices are reasonable. The staff is always polite and friendly. Shoutout to Rahul Ramesh for his amazing troubleshooting skills.”