The Shoe Company offers a diverse range of shoe options, with a decent selection that caters to the average consumer. While the quality of the shoes is generally excellent, the customer service experience can be hit-or-miss. Some customers have praised the friendly and accommodating staff, such as Theresa, who provided amazing service and made them feel valued. However, others have reported that the staff can be inattentive and the selection may not be suitable for those seeking specific or specialized footwear, such as good workout shoes.
The store's organization is generally decent, although there have been instances where certain sizes were unavailable. Pricing is another aspect that has received mixed reviews, with some customers finding the prices a bit high, while others have benefited from the favorable exchange rate, particularly those who frequently cross the border for work.
Overall, The Shoe Company provides a reasonable shopping experience, with a good selection of quality shoes, and occasional instances of excellent customer service. However, the inconsistency in the level of attention and assistance provided by the staff may be a concern for some customers.
Nice selection and got the kids all back to school shoes for a great price
May 2026
Great selection of shoes and decent price. Wish they had more wide width options
February 2026
Amazing customer service!!! Theresa was so friendly and accommodating. Will definitely be back. Nice to see such awesome customer service. Very impressed.