Home Improvements in Albany, OR

“I purchased flooring from Whitaker's during a major house remodel in 2018 and was so impressed with their customer service and the quality of flooring that I returned for my next project in 2022. Phil was super helpful from day one. I visited A LOT of home improvement stores during my remodel. Phil stands out as one of the top employees among the stores I shopped. He was not at all pushy with sales. I asked for an overview of flooring types and he gave me a broad overview, then provided detail. He understood the requirements of installing flooring over different sub-floors (I am on slab, had to pour liquid level over areas with old flooring, etc.). He was honest about the ease of installing different types of flooring (I installed it myself) and never pushed me to purchase their installation, although they do installation. He helped me calculate the number of boxes of flooring I'd need, and with both projects it was spot on - I had several planks left over for each, which allowed me to be selective about the pattern I layed down, and both times ended up finishing the project on the last box. This impressed me as there is wiggle room around how much you need when taking into consideration the planks you have to cut to odd sizes to fit around corners, doorways, etc.The store has a huge variety of different types of flooring. I went with vinyl plank for my first project and have been very impressed with the look, feel, and durability, so I again used vinyl plank for my second project. The store has floor installation kits available for purchase and rent. They allow you to take sample flooring home to look at it in your lighting and with your other furniture (huge bonus as this made a big impact to my final decision). The cost for this high quality flooring was comparable to cheaper quality I found at other big box stores, so I'm really glad I ended up here. I would have paid the same elsewhere for a lower quality product. I like asking a lot of questions before I make a big purchase and Phil was never rushed and had very educational answers. I also consulted briefly with Steve on window coverings - he was also nice and helpful. There was one other person who worked in flooring who I briefly consulted with one day - also friendly and helpful. This group seems to have a lot of expertise and all around great customer service. Five stars for customer service and flooring on two major home renos. I will continue going back here for flooring and window treatments.”

“I would have gave him a five star but the ladies at customer service might called to give them a compliment had no inspiration in their voice and disconnected my call but the wood products end of this store in the evening time at around 8:00 on Friday May 29th the three individuals that are down there the male and two females they're younger but man they were personable easy to talk to the assistant manager for night time was like a breath of fresh air walking in this store when I talk to him this is the kind of management this store was starting to need badly thank you. He's only one thing I'm going to say is when you Google flock cameras in Albany Oregon the only flock cameras that exist in this area are the ones in the parking lot of Lowe's now I don't agree with flock cameras that I know a lot of people don't but that explains why I always see cops parked right in the corner over by the sheds cuz that's where they are”

“Went to Albany, Oregon Home Depot around 8pm tonight looking for a few things. I was a little overwhelmed by all the things I needed but then I met one of your employees named Sean. I had the pleasure of getting help through the store with him, very knowledgable and very professional. He had answers for almost everything, when it came to something he did not know he did not give up on finding the answer for me. Kudos to Sean for going above and beyond.”