Verizon's Albany store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or choose to schedule appointments and place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The staff provides helpful and friendly service, with several customers praising the knowledgeable and dedicated employees. One customer appreciated how a staff member efficiently resolved a complicated phone transfer and application issue, leaving them very satisfied with their switch to Verizon. Others shared positive experiences of quick service, with one walking out with a new phone in less than 15 minutes after a few simple questions. The staff is also noted for perseverance, as seen when they fixed a phone that wouldn't ring and refused to give up until it was working again. Customers also highlighted excellent representatives who are patient, helpful, and attentive to detail, ensuring they get the best deals and promotions. The overall experience at this Verizon store is characterized by professional, caring, and efficient service, making it a favorite for many in the area.
My husband's cell was 5 years old and FULL !! The lady that helped us was very friendly and informative. We selected a phone and transferred all his files promptly. She visited with us as we waited which made the time pass quicker. She completed her task and got him setup quickly.
November 2025
Sean and Fish are the best this is the store to visit for all needs.
October 2025
Shout out to Jake! By far the best experience my mother and I have ever had at Verizon. He was patient, thoughtful, thorough, understanding, and very friendly. We're grateful for his exceptional customer service. My mother left as very happy customer with her new phone.
