The Xfinity Store in Tigard provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Customer experiences at this location vary significantly. Many report great experiences with awesome and excellent customer service, noting short wait times and efficient help for drop-offs, pick-ups, and transactions. Staff are described as very helpful, informative, and in good spirits, contributing to a sense of satisfaction. However, other reviews highlight broader company issues experienced both in-store and via phone. Some customers report very bad phone customer service, involving threats of disconnect fees and difficulties canceling accounts. There are complaints about billing inaccuracies, such as charges for unplugged devices. A common criticism is that pricing is only cheap for new customers, with loyal, existing customers often paying more for the same basic plans and feeling trapped in contracts. While store staff are frequently commended for resolving problems and providing beyond excellent service, some customers feel the overall company does not care, leading them not to recommend Xfinity as a long-term solution despite decent service.
Couldn’t help me and sent me to Apple but the person was very nice to work with.
July 2024
Such a relief to deal with the helpful staff. Much better than hours on the phone with Xfinity.
June 2024
I went to this store and worked with Shawna, she handled my problem quickly and with kindness. Hands down the best retail experience I have had to date. My stigma of all phone store employees being lazy A holes who just want to get you out has been broken. I will never go to another Xfinity store again, thanks Shawna!
