The AT&T Store in Bend offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with 5G service. The staff is described as very helpful, friendly, efficient, knowledgeable, and nice. Customers report good experiences where the team takes time to resolve issues, such as fixing a bug in a phone or helping with the trade-in program. They make processes like purchasing a new phone or resolving survey errors quick, easy, understandable, and painless. The sales staff receives positive recognition for their service.
After dealing with both TMobile and Verizon as customers, we dread heading into the phone store. We did have to wait awhile and weren’t offered a greeting until they were ready to see us, but Austin was very helpful, straightforward and didn’t give us the runaround that we are used to
May 2025
I accidentally pressed 1 (dissatisfied) on the text customer survey. I meant to press 5 (very satisfied). Shannon helped me out and made a usually painful experience quick, easy, understandable and painless.
May 2025
Sean was incredibly helpful and knowledgeable! He hung in there with is while we were purchasing a new phone and was knowledgeable about the entire process.
