Buckle, located at Old Mill District, is a specialty retailer focused on delivering exceptional service and style through unforgettable experiences. Offering a curated mix of high-quality, on-trend apparel, accessories, and footwear in both national and exclusive, private label brands, Buckle is for those living the styled life. The staff at Buckle are known for their exceptional customer service and attention to detail. Customers praise the sales associates, such as Jessica and Abby, for their helpful and friendly attitudes, as well as their ability to put together complete outfits tailored to individual preferences. The store's services, such as free jean hemming and the ability to order any style in a preferred wash, further enhance the shopping experience. Despite some past issues with overly sales-driven staff, Buckle has since improved its customer service approach. Customers appreciate the empathy and problem-solving skills demonstrated by the team, even in challenging situations like missing items from a layaway order. The store's commitment to ensuring customer satisfaction is evident in the way they handle returns and refunds, going the extra mile to make things right. Overall, Buckle is a destination for those seeking a personalized and enjoyable shopping experience, with a wide selection of high-quality fashion and exceptional customer service.
I normally receive great service, not this time. I was in the store for 30 minutes or so and no one came to help me. I remember a time when the employees bent over backwards to help you with finding clothing and/or help you find the perfect outfit. I ended up walking out disappointed.
August 2024
What can I say Coast to Coast. BUCKLE gets it right!
October 2023
Good. I didn't find what I was looking for but nice store!
