Home Improvements in Bend, OR

“Using Lowe's in-house financing option, my in-laws bought a fridge in November of 2023. Great sales and installation experience - and this was their third appliance purchased at Lowe's. For Christmas, their children decided to chip in and pay off the fridge. My brother went in to pay off the balance of the Lowe's card with cash, but because he didn't have the card on him, he was told he couldn't. So instead the associate suggested that he purchase gift cards that could be used towards the balance of the Lowe's card. My in-laws were thrilled with the gift and went in to pay off the fridge with the gift cards only to be denied, and told "no one here would tell you that gift cards can be used that way". We now aren't able to exchange the gift cards back- and were told that if they returned the fridge, they would be credited with... gift cards. So now they aren't able to pay off their fridge and we are stuck with a huge amount of gift cards that frankly none of us have a need for - and none of us (5 families total) want to further patron Lowe's. This seems like a solvable customer service issue, but so far we haven't been offered a suitable resolution. Very frustrated, to say the least.1/29/24: update: Thank you for your response. It sounds like there is progress towards a solution. I will update my review when this issue is resolved. I appreciate this being addressed.1/31/24: update: resolved! Thank you Lowes team for fixing the issue - especially want to shout out assistant Manager Liz. She was great. Appreciate all the work that went into making this right!”

“Bend is usually well stocked with basics like hardware, paint and lumber. Staff are friendly and helpful. I've scored several plants at deep discounts from the garden center in summertime. They just needed a little tlc and in time became happy air filters in our home.”

“We use the curbside pick up. It works great. I was having a problem with the Homedepot app when I arrived. ( My issue not the app). I called the store and the gal was more than happy to direct me to my product pick area. This was approx 0700 on Saturday. Great service!!!!!”