Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through their Rite Aid Rewards loyalty program. Rite Aid's mission is to improve the health and wellness of their communities through engaging experiences that provide customers with the best products, services, and advice to meet their unique needs. Customers confidently choose Rite Aid first for their everyday health and wellness needs because they consistently understand and exceed their expectations. Customers have mixed experiences with Rite Aid's pharmacy services. While the staff is described as amazing, with great attitudes and professional service, the pharmacy's phone system is reported to be extremely difficult to navigate, and customers often struggle to reach anyone on the phone. The pharmacy also appears to be understaffed, leading to long wait times and frustration for customers. However, the pharmacists, like Pharmacist Mohammed, are praised for their efficiency and quick service, even when working alone. Overall, Rite Aid provides a convenient and valuable service to the community, with dedicated and hardworking staff. The company is encouraged to address the staffing and phone system issues to further improve the customer experience.
Shortest wait for medications in Bend. Staff is efficient & doesn't seem overwhelmed like Walgreens does.
February 2025
My prescription is out of stock and Emery pick up the phone and helped me sort everything out and provided all information needed, thank you for being so helpful(:
January 2025
Worst I’ve dealt with. They are rude. There phone doesn’t work so I have to drive 30 minutes to find out they don’t have my prescription and they will get back to me which has never happened.
