Sent in a very expensive cashmere zip sweater by Brunello Cucinelli whose two-way zipper had died. Just got the piece back and can't even see where the sweater was disassembled! Result is much better than I hoped it would be. Great job, Rugged Thread.Thank you!
November 2023
Got a slider replaced on the spot. Now my jacket is functional again!
October 2023
Absolutely fantastic repair of a torn ski helmet strap, and the request was not straightforward. This kept a perfectly good helmet out of the landfill. Communication and pricing were clear and straightforward. This will be my first stop for softgoods repair.
Rugged Thread, based in the outdoor mecca of Bend, Oregon, is one of the best outdoor repair facilities in the nation and it's woman-owned. They fix all four-seasons of technical outdoor clothing, adventure wear, tents, backpacks and bags, soft-sided luggage, and tons broken zippers. Repairing our beloved outdoor clothing and gear increases the stories we tell about the places we’ve been and experiences we've had with the gear we already love. Rugged Thread thrives on making the repair experience easy for customers, repairs of premium quality or better than new, while contributing to the wellbeing of our planet both environmentally and socially by keeping stuff out of the landfill and employing a skilled trade that pays a livable wage.