UScellular has a range of customer experiences. Several customers praise the staff for their helpfulness, patience, and friendly service. For example, a customer who purchased a new phone had an excellent experience with a representative named Colton, who was described as streamlined, cordial, and deserving of recognition. Another customer appreciated the staff at a different location, mentioning that they thoroughly explained charges and helped upgrade plans, resulting in a positive and hassle-free experience. Longtime clients also shared their satisfaction with associates who assisted with new plans, provided guidance on devices, and offered personalized support, often going above and beyond to ensure customer satisfaction. They expressed gratitude for the helpful staff, mentioning that staff members like Amanda, Geoffrey, Crystal, and Anthony were patient, knowledgeable, and friendly, making their visits enjoyable. However, some reviews highlight issues with billing errors and poor service, with complaints about mistakes that were not fixed and accusations of being ripped off. Overall, UScellular is recognized for having helpful and caring employees who can provide great service, but some customers have experienced frustration with billing and customer support.
US Cellular close their Redmond Oregon office, and now you must travel 20 miles to Bend Oregon. If you have a challenge with your phone
March 2025
Opened a new plan and got a phone upgrade. Colton helped us, thoroughly broke down all charges so there'd be no hidden surprises today or on the bills in the future.
September 2024
Terrible service. They screw up your bill and won't fix it. They say sorry. Do NOT use them. Go elsewhere. Rip offs.
