This Verizon store on 3rd Street in Bend provides an exceptional in-person experience. Customers report very positive and really great experiences with the wireless sales consultants, who are described as patient, super nice, very pleasant, very knowledgeable, and thorough. The agents are consistently praised for going above and beyond, spending several hours to resolve very complex or intermittent problems. They explain things carefully, answer every question with care, and stay on an issue until the customer is satisfied, never showing annoyance. The process to upgrade a phone is noted as easy, enjoyable, and quick. The consultants help with upgrading phones and plans, resolve technical issues by working with support, and walk customers through everything that will change on their account. The store is recommended for getting anything done, offering help with phones, wireless accessories, and the latest promotions.
