This Verizon authorized retailer, Victra, offers a full range of wireless devices, accessories, and device protection. Knowledgeable store consultants provide attentive service, listening to help customers pick out the right new phone. They assist with setup, trade-in discounts, and identifying eligible savings, aiming for a low-drama and friendly experience. Staff are noted for being patient, even when navigating complex processes like porting phone numbers. Some consultants efficiently help multiple guests at once without making anyone feel ignored. However, the store charges mandatory setup fees for data transfer, a service that is optional at corporate Verizon stores, which some customers feel is an avoidable cost.
Chris was up from Newport helping out the Cornelius store. He was great, funny and friendly.
February 2024
Paige was amazing in helping us figure out what options were open to us and actually saved us money not only on our phone bill but internet as well! We are very pleased with the service and attention that she provided.
November 2023
Ashley was very patient helping me navigate the complexities of porting over a phone number from a totally dysfunctional landline company to cell service
