“I seriously cannot say enough incredible things about this insurance agency. Bethany has completely redefined what I thought customer service could be. She’s not just helpful, she’s genuinely invested in making sure you’re protected, informed, and taken care of at every step. At this point, I wouldn’t trust anyone else with my coverage.
What really sets them apart is how much they actually *care*. When I was in an accident, I wasn’t left guessing or stressed, they were right there guiding me through everything, making a tough situation so much easier to handle. And when my job situation changed, they didn’t treat me like just another account, they worked with me, helped me set up a payment plan, and made sure I stayed covered without added stress.
That kind of support is rare. You can tell they’re not just doing a job, they’re looking out for you like a real person, not a policy number.
If you’ve ever felt frustrated, ignored, or overwhelmed by your current insurance company, do yourself a favor and make the switch. This team actually shows up for you. They make things simple, they explain everything clearly, and they genuinely have your back.
11/10 ⭐⭐⭐⭐⭐ — switching to American Family with Bryan and Bethany has been one of the best decisions I’ve made. Everything feels easier, and I finally have peace of mind knowing I’m in good hands.”
“I am on Medicare now and have Samaritan Advantage Premier Plus as my supplemental insurance. I love that it's local and affordable. I do wish the copays for specialists weren't as high, but I do understand having to raise our copays to $35, as Specialists have raised their prices so that their fees are astronomical. (However, they are in the Samaritan group.)
I'm glad premiums went down a little and that they added more features like a SamFit gym membership for free and more dental coverage. Now if they would add more vision coverage, it would be perfect!
Samaritan could offer vision insurance separately, I would definitely be happier because even though I'm a senior now, I still have the need to have my eyes checked and get new glasses.
My husband is going on Medicare soon and will be going with Samaritan Advantage, as he sees how happy I am being on it. It may come with a rare occasional frustration, but it is well worth having this provider as opposed to a big conglomerate provider.
In my opinion, I think the public on traditional insurance has more issues with any provider.”
“Karlie was extremely helpful answering all my questions and was very personable in the process. I was able to lower my homeowners insurance considerably beating every other quote I had received.
A heartfelt thank you to Karlie and the country financial team!”