The Home Depot in Eugene, OR offers a wide selection of top brands and products, including tools, cleaning supplies, paint, kitchen cabinets, appliances, plumbing parts, lighting, carpet, and flooring. The staff is friendly and ready to assist customers with expert knowledge to help them get more done. Customers appreciate the helpful and kind employees, with some staff members going above and beyond, such as locating a generator from another store during an ice storm, which earned customer loyalty. The store maintains good safety practices, with staff and most customers wearing masks. Online orders are generally efficient, though occasional issues like missing items may occur; staff members are attentive and try to resolve such problems. Customers have been pleasantly surprised by the quality of products like kiln-dried Douglas fir 2x4s. However, some find that there are not enough employees available to answer questions or assist with complex needs, such as electrical items. Overall, the store provides a positive shopping experience with helpful staff, though additional training and staffing could improve customer service further.
It's sad that they need to do it but, having so much behind sliding doors to stop thefts really takes the pleasure away from drooling over tools. The staff are awesome. Helpful and friendly. The store was clean and well-stocked.
August 2024
My online order only came with part of my order which was a bit frustrating having to drive an the way back, but Steve and Mercedes were great at trying to help figure out what happened to the rest of my order. Ended up just doing a return, but they were trying for awhile to track it all down.
July 2024
I was pleasantly surprised at the quality of the kiln dried doug fir 2x4-8' boards, and other pieces. Easy, friendly checkout. The staff all wore masks, and most customers were good about it too.
