The Kiva Grocery & Deli is a well-known local store in Eugene, recognized as a pillar of the community with a focus on wholesome, organic foods. It offers unique items that are hard to find elsewhere, along with better prices on some products compared to other natural food stores. Customers appreciate their selection of organic food, house coffee, and the availability of Double Up Food Bucks on produce. The store has a friendly, knowledgeable staff, with some employees being particularly nice and helpful. However, experiences with staff can vary, with some customers noting instances of rudeness or unkind behavior, especially at the register. There are complaints about staff being quick to respond negatively, and at least one customer felt unwelcome due to lack of assistance or poor treatment. The store does not have restrooms for paying customers, which some customers find inconvenient, especially considering the prices of items. The deli offers sandwiches and other food options, but reviews suggest inconsistent service and mixed experiences. Overall, The Kiva Grocery & Deli is appreciated for its quality products and community presence, but some customers feel that customer service can sometimes be poor, and that the store's response to negative feedback is lacking. Despite these issues, it remains a notable spot in Eugene for those seeking organic and specialty foods.
Real store. I love it. It feels homey and that's perfect for downtown Eugene.
December 2024
Our cashier and the lady at the deli was really nice but everyone else was rude. And was very inconvenienced by us asking for help. I would never shop there again.
September 2024
Hit or miss. Sandwiches one day were perfect, one day made completely wrong. Is the staff ok? Why rude? ♡
