M. Jacobs Furniture provides a positive shopping experience with friendly and professional staff. Customers appreciate the helpfulness of employees, who are upfront about policies and provide assistance without pressure. A notable mention is the quick resolution of issues, as one customer experienced a minor problem with a recliner that was promptly repaired to satisfaction. The store offers a variety of products, including recliners, mattresses, and leather furniture, often at reasonable prices. Delivery is generally hassle-free, and customers have reported receiving their items in perfect condition. While most interactions are pleasant, there are occasional mentions of staff dynamics; for example, one customer felt overlooked during a transaction. Overall, M. Jacobs Furniture is recognized for its supportive furniture and commitment to customer care, making it a recommended choice for future purchases.
Ordered this beautiful red leather couch and recliner back in January. we were supposed to get the recliner in a week, but that never happened, still no recliner. These people are liars! They will tell you anything to get the sale and then they could care less about you. I will never buy anything from this company again!
January 2023
They replaced my sons loveseat in December. Thanks to a phone call from a very smart local businessman. The base has its remote, and my son who is in chronic pain, is very pleased.Thank you.
December 2022
I hate pressure sales. Intell8gent people affording this dont succomb to high pressure sales.I walked!
