The United States Postal Service at 2214 Pacific Ave is a vital part of the community, delivering mail and packages to over 157 million addresses across the country, including territories and military bases. The USPS manages more than 30,000 retail locations and handles approximately 47 percent of the world’s mail, continually working to improve customer experience through innovation and reliable service. Customers appreciate the efforts of the staff, noting that employees like Luke and a woman at the counter are knowledgeable and efficient, despite sometimes having only one or two staff members on duty, which can lead to short waits. The post office offers services such as scheduled package pickups, which are usually dependable when handled by the regular carrier, described as friendly and dependable. However, some issues arise when substitutes cover the route; about 25% of the time, packages scheduled for pickup are not collected, and in some cases, are entered into the system as picked up when they are not. This inconsistency has caused frustration, especially when customers have to track down the substitute carriers to hand over packages. Some replacements have displayed rude or disgusted attitudes, adding to the dissatisfaction. Despite these concerns, the post office staff, including the postmaster and other employees, are often praised for their helpfulness and friendliness. They assist with various issues, such as mailbox problems in new neighborhoods, demonstrating a willingness to support customers with even complex situations. Overall, the USPS on Pacific Ave strives to provide secure, reliable, and affordable service, though some service inconsistencies and staff availability issues remain areas for improvement.
I have had nothing but good customer service. Very helpful, informative ,and get the job done. Thank you for all you do for Forest Grove.
August 2025
I’ve had good and bad experiences here. Sadly I feel a 3 star is necessary as they don’t have a single post card stamp for sale. Don’t see how a Post Office can be without stamps
June 2024
There are usually only two people on duty at the counter, sometimes only one, so occasionally there is a short wait. But I've always found Luke and the woman to be very knowledgeable and efficient. Keep up the good work !!! And thank you :-)
