The United States Postal Service at 2214 Pacific Ave is a vital part of the community, delivering mail and packages to over 157 million addresses across the country, including territories and military bases. The USPS manages more than 30,000 retail locations and handles approximately 47 percent of the world’s mail, continually working to improve customer experience through innovation and reliable service.
Customers appreciate the efforts of the staff, noting that employees like Luke and a woman at the counter are knowledgeable and efficient, despite sometimes having only one or two staff members on duty, which can lead to short waits. The post office offers services such as scheduled package pickups, which are usually dependable when handled by the regular carrier, described as friendly and dependable. However, some issues arise when substitutes cover the route; about 25% of the time, packages scheduled for pickup are not collected, and in some cases, are entered into the system as picked up when they are not. This inconsistency has caused frustration, especially when customers have to track down the substitute carriers to hand over packages. Some replacements have displayed rude or disgusted attitudes, adding to the dissatisfaction.
Despite these concerns, the post office staff, including the postmaster and other employees, are often praised for their helpfulness and friendliness. They assist with various issues, such as mailbox problems in new neighborhoods, demonstrating a willingness to support customers with even complex situations. Overall, the USPS on Pacific Ave strives to provide secure, reliable, and affordable service, though some service inconsistencies and staff availability issues remain areas for improvement.
This post office has lost two of my packages in the last two weeks, they also removed our joint mailbox that was shared with the neighbor so now we don’t even have a mailbox to receive mail. These postal workers are the worst I’ve seen anywhere.
January 2026
I did not expect a package from USPS for today, because I've sent back the Factory Reset Samsung Ultra 25 Alternative back to Amazon via the USPS within Hillsboro, and I did not expect to receive the replacement!
Stop giving us scam messages through text!
September 2025
I have had nothing but good customer service. Very helpful, informative ,and get the job done. Thank you for all you do for Forest Grove.
