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“I see a lot of not so great reviews. Let me just say, this bank is a great bank. It may be small at this branch but they’re always helpful and knowledgeable. I’ve never had any issues here and am proud to continue to conduct my business with them.”
“Called Oregonians Credit Union to see if I could move my savings into a CD without going in person. Apparently you can, I talked to Sophia who helped achieve this over the phone.
Thank you for making this so easy.
Diane”
“I highly recommend going to see Kailee at The Oregonians Credit Union if you’re looking for help with things like a HELOC, car loans, etc. We had the pleasure of working with Kailee when we needed some money for a remodel of our home. She walked us through what would be best for us and then helped us fill out the documentations. Within minutes we were approved and the process was in motion. She was a pleasure to work with, and The Oregonian CU definitely has the best rates around!!!”
“I recently worked with Gary Shimafukuro to go over a handful of loan options at Rivermark and he answered all of my questions quickly and efficiently and helped me find the best option for my needs. It was easy, secure, and quick. Thank you!”
“Ben Garst saved the day! The details are long and involved, but Ben was super friendly and super helpful. He straightened out a complicated situation and really went the extra mile to make it work. Kudos!”
“I had an amazing experience working with Monifa L. when I came in for an auto loan. She was incredibly helpful, professional, and efficient from start to finish. Monifa made the entire process smooth and stress-free, and she went above and beyond to make sure I got the best possible deal. I truly appreciated her transparency, patience, and dedication. If you're looking for someone who genuinely cares and knows their stuff—Monifa is the one to see!”
“I visited OnPoint today around 11:49 AM to make a car payment, and I was assisted by Teller 1176 (I’m sorry, I forgot his name). He did an amazing job—quick, patient, and very helpful. He made the whole process smooth and took his time to make sure everything was handled correctly. He was the teller located near the door inside the building.
Thank you for the great service! I really appreciate everything you did.”
“I used Kevin Moon to recently purchase a home. He was amazing from start to finish. He is very knowledgeable, professional and very patient with all my questions and concerns that I had through the whole process. He is truly amazing., a Great guy and very personable , if looking to purchase a home in the near future, use Kevin Moon you will not be disappointed.”
“Friendly, neighborhood credit union. I love this place, so glad to have a branch nearby. I opened up an account here as a second credit union to stash my doubloons (hehehe), and such friendly, nice people. The service is great, the staff is nice, and their online services are excellent. There's not much to dislike here. Very nice and friendly credit union.”
“It's nice when people know you by your name and Jen she's always been extremely helpful with answering any questions or helping with any situation I would recommend this bank over any other bank I've heard of I tell all my friends they should get a membership here if you don't have one at on point you should definitely get one”
“I'm going to blame the issue I had on my age. I'm elderly and anything technical will sometimes throw me off my game. I've been with this credit union since 1990, when it was known as Telco. I never used their regular app. I use their website to do all my banking, pay bills, etc. I also had their "card guard" ... which was an app which, they recently notified me, was going away and being absorbed by their regular app. I downloaded the app. When I went to delete the card guard app, it informed me all data associated with it would be deleted. I thought this was great and deleted it. Then, my Visa card was declined. Spoke first with Phil, who informed me I should have locked or deleted my credit card off the old app before I deleted it! I think Unitus could have shared that little bit of wisdom with their customers because it was then impossible to do anything about it. We could not download the old app again. It was gone forever. Phil transferred me to "customer service" where I became extremely frustrated with the person because she did not comprehend what my problem was. I gave up, hung up and called back the original number. Reached Marla. We played around with locking and then unlocking my credit card but when my card was declined again, she advised the only thing to do was to reissue my cards. The fastest way to do this was to visit my branch ASAP. Next morning, went into the Happy Valley branch of Unitus and met a lovely gal by the name of Evinne. I hope I spelled that correctly. She issued my new cards and because I did not know how to use an ATM, she walked outside with me and showed me how. That was so very kind of her! I have never had any problems with this branch. Everyone has always been helpful and kind every time I've gone in there. I will continue to do business with them as long as I am able. Thank you Unitus!”
“I was having a hard time getting a refund from a company. I called three times with no luck. So, I want to Advantis. I called the vendor from Anthony’s office. He confirmed that I had made dual payments and they had both cleared. I should receive my refund in 3 to five days.
Thank you Advantis. Thank you Anthony!”
“We made the switch from one of the big banks and we haven’t looked back once. Rivermark has been nothing but fantastic. Very fast responses to calls and emails. Very friendly.”
“I want to give the biggest thank you to Jennifer S. She was absolutely incredible in helping me in an uphill battle i was dealing with. Very thankful for people like her that truly care about there customers. Amazing person.”
9:30AM - 2PM
13220 SE 172nd Ave Suite 168, Happy Valley
Credit Unions
“I have had nothing but amazing service from this team and just recently was approved to have my high interest loan transfer over to a 1.99% balance transfer which will alleviate so much monthly.
Kudos to Megan Bentley for this amazing service and help on the process.”
“I just went in to the oak grove branch to get quarters. Transaction done and SANTA CAME ON and said for Xmas they will be giving me $100!!!! And they credited me it right there!!! Guys! Go to Embold Credit Union!!! Thank you Embold!!!!”
“This is my favorite onpoint they are super nice. I had to exchange peso's and they were more than happy to help. I know the process isn't fun but they did it anyways.”
“Banked here since childhood when it was Portland Teachers Credit Union. Friendly service. Clean and pleasant lobby. ATMs outside. Easy parking. Got a quick HELOC to finance dad's long term care.”
“When I was taking my friend Rita to your c credit Union to help her get her account started and set up. We got there 2 minutes before they were closing and they welcomed Us in no problem. Rita is in her 80s and I'm in my 70s and we are not that computer literate about online banking. We were so lucky that Kevin helped us get her set up completely going the extra mile to make sure that she could handle it at home. I think Kevin deserves a gold star for being so patient with us old ladies.”
“I recently visited OnPoint to start super savings accounts for my boys, and I couldn't be more impressed with the customer service! Cole went above and beyond to help us set everything up. He was incredibly patient as we walked through the process with each child, ensuring they understood how it all works and what to pay attention to. His knowledge and kindness made the experience enjoyable for all of us. We definitely recommend OnPoint for anyone looking to open an account! Thank you, Cole!”
“Highly recommend, after being a member of IQ for 16 years, getting the run around, multiple people, I was recommended to Callie and Forrit.They helped me with what I needed right away, the same person handled my membership, account, loan, it all.Very grateful to be a part of this Credit Union and looking forward to working with Callie for anything I may need in the future. Thank you!”
“My family set up my credit union account when I was a kid. As a result I have been a member for 15+ years. In the last few years I changed my name and moved out of state. Changing my address with the bank was a bit difficult at no fault of theirs. Just being out of state and having a name change made identification over the phone complicated. I recently called to replace my debit card and maybe fix my address and name on the account. The employee, Brendon, went above and beyond to fix everything on my account for me. Then Brendon went above and beyond again. When I checked my mail today I had a card (not a debit card) in it from Cutting Edge. Specifically from Brendon. This put a smile on my face. The stickers are relevant to me which he knows given the nature of my name change. Much love to Brendon and the entire Cutting Edge team. 💜”
“This Credit Union has the best staff, and loan rates around. My husband and I were looking for a Home Equity Loan to build our garage. They were awesome very quick and low fees. I can't tell you how easy they made the process. We built our garage and we are so happy we got our loan at NWPCU!”
“I’m always treated with respect and careful consideration. Even when I pose seemingly unanswerable questions about IRAs . Rather than at the Division Branch of Trailhead is the best. 5 stars for service & efficiency.”
“I so appreciate Onpoint where we’ve banked for years. We now live overseas and occasionally have a few banking questions/issues.
Tara Cunningham, the Sellwood branch manager, is always there to help. Recently our credit card was stolen; she was immediately there to help and expedite new ones.
The “old fashioned” customer service offered by Onpoint is so appreciated especially after years of banking with a much larger bank.
Thank you Onpoint Community Credit Union!”
“Have been a long-time member and don’t bank anywhere else. Rare to find an account that only requires a $5 deposit to open. Love the no fee checking account. Have loved promotional products such as their EZ Cash loan they put on every year. Have opened two Lenny Accounts for my kids and especially enjoy the perk events such as the Santa party. Surely beats the mall Santa experience! Also check out their Certificate rates. I’ve been able to catch some great promotions as well for my kiddos savings accounts. Highly recommend for a family looking for diversity of loans and savings accounts without the random fees.”
“This bank made getting my car loan a breeze! The process was incredibly smooth, and the staff guided me every step of the way. Their commitment to customer satisfaction is commendable. I highly recommend this bank for their excellent car loan services. Five stars! ⭐⭐⭐⭐⭐”
“Had a really great first experience with Sok at this location. Extremely efficient and was able to complete several tasks I brought in very concisely. OnPoint is very clear about their fee schedules and seem to be really customer focused. I can see why they are so recommended.”
“Came into Rivermark for my auto loan I met with Jonathan Swift and I have to say for the first time I felt like I wasn’t being totally ripped off. John was very knowledgeable about the entire process and put everything at ease with simplicity yet options to best suit me. Everything was effiecint and timely Banks could learn a lot from this one, John answered all questions and was quick to get back to me when I reached out. I’ve been banking with OnPoint 11 years and honestly because of my experience with John and the branch at happy valley. I will be switching my direct deposit here soon and leaving OnPoint entirely this is where you wanna bank period. Good work John and Team”
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“Very family oriented feeling, the staff are very friendly and do a great job. Best credit rates in the area. I shopped around at several different credit unions and they have the best rate for auto loans. All you have to do is go inside with $25 cash and open an account. Union membership is not required.Also the location itself is beautiful right next to the river and good local restaurants, feels like small town 50’s America almost.”