OnPoint Community Credit Union receives high praise from its customers for its exceptional service and friendly staff. Many reviews highlight the professionalism and efficiency of team members, such as Marina Casiano and Addam W., who provide personalized assistance with loans and account setup. Customers appreciate the welcoming atmosphere and the quick service, noting that they felt cared for and supported throughout their banking experience. The staff is described as kind and empathetic, setting OnPoint apart from typical banking experiences. One customer shared a particularly positive experience while opening new accounts at the Hawthorne branch, where the staff made the process easy and stress-free, especially when handling a large cash deposit. Overall, OnPoint Community Credit Union is recognized for its commitment to customer care and community support, making it a preferred choice for both personal and business banking needs.
Tiana has been very helpful, always smiling, and has a great sense of humor.
December 2025
My MLO Kevin was so wonderful to work with! Invested, thoughtful, and very available to me through the home buying process. Got the keys! Thanks Kevin!!
November 2024
I really appreciate the service given by the employees at this branch and the fact that it's in the neighborhood.
Addam helped me at this branch yesterday. He was caring and kind and also extremely helpful while I was going through a difficult time.
