Quick Lane at Mock's Ford Sales is known for providing amazing and helpful customer service, often going above and beyond to assist people in difficult situations. Customers frequently mention receiving immediate help for urgent vehicle issues, such as check engine lights or towing problems, with teams that jump into action to diagnose problems quickly and offer solutions. This includes helping arrange rental cars or other support to ensure travelers can continue their journeys or make important appointments. The staff, including service advisors and technicians, are described as great people who provide peace of mind with clear explanations. The experience is consistently noted as easy and efficient, whether for urgent repairs or for purchasing a vehicle, leading customers to express appreciation and a desire to return.
We had an awesome experience buying a truck. Lance and Jake were great. Met our needs and made it so easy. We will always come back here!
June 2021
Mock Ford Grants Pass has been FABULOUS to work with servicing my E350 Super Duty van.
April 2021
We broke down on our vacation and were 15 hours from home and really in a bind. The guys here went above and beyond to help us and get us back on the road and salvage our trip. Immensely grateful!
