Best Buy is a store with friendly and helpful employees, especially in the mobile department where staff like Tyler provide expert and charming service. The store is clean and well-organized, making shopping easy. Customers appreciate the simple pickup service for items like microwaves, which is quick and convenient. The front counter staff are praised for their kindness and excellent customer service. However, some customers have had issues with Geek Squad, as their assistance with electronics not bought from Best Buy was not helpful and seemed more focused on selling new electronics. Overall, the store offers a good shopping experience with a wide selection, though some areas like security system advice could improve.
Cody, Counter Intelligence Senior Agent on the Geek Squad, is the James Bond of laptops. Top notch service and expertise.
February 2026
I bought a Jitterbug Flip2, which is a flip phone. After about five months of using it, I started getting weird texts and strange calls, so I would not recommend it to anyone. Except for that, everything else was good. I have bought iPhones, Samsung phones, and iPads; many of them are good and work well.
February 2026
Went to purchase an open box item. Customer service was good and salesperson went to the back to locate the item since it was not in the open box section in the store. Got a great deal for a TV mount. Thnx!
