Burch's Shoes is known for its exceptional customer service and knowledgeable staff. Reviewers highlight Janette as a standout employee, praised for her kindness and helpfulness, especially when assisting families with shoe fittings. Customers have shared positive experiences with other staff members like Emilio and Catherine, who are described as informative and fun, providing great suggestions for shoe selections, particularly Hokas and Birkenstocks. The store offers a terrific selection of comfortable and stylish shoes, catering to various needs and preferences. Cleo has also been recognized for her ability to handle unique requests, ensuring customers find the right fit for specific activities. While some customers noted difficulty finding particular sizes, they still recommend Burch's Shoes for anyone looking for quality footwear and excellent service. Overall, Burch's Shoes is a welcoming place for shoe shopping, with a strong emphasis on customer satisfaction.
Janet was great! I used Gemini to talk through getting new shoes after losing a bunch of weight and she helped me resize my shoe size and get me in the right shoes! It was a great experience!
April 2026
Jaynette Ponnay helped me get the right shoes today at Clackamas. She was very patient and helped get tht right shoes to deal with my arthritis and still look cute. I tried on at least 7 different shoes and she was super nice and made good suggestions for comfort.
November 2025
Really excellent service and super nice people working here! The store manager was really kind and helped me out with a manufacturer defect!
Update: Ive since went in and bought some boots and inserts. Awesome people working here! Thank you so much for the help!
