Verizon offers mobile, 5G home internet, and business services at stores like the one in Hillsboro, with options for online orders, in-store pickup, free shipping, and same-day delivery. Customer experiences with staff vary. Some reviews report very helpful, insightful, and amazing staff who provide great, professional, and low-pressure service. These associates are described as understanding, quick to resolve issues, and willing to go above and beyond to make processes simple and painless while giving great answers. They help with switching plans, trading up phones, and solving account problems. Other reviews mention frustrating experiences with staff who were rude or unfamiliar with processes, requiring another colleague to step in. There are also mentions of occasional service errors that require correction. Overall, the store is noted for its helpful staff and great customer service, with specific appreciation for associates who provide thoughtful suggestions and work efficiently to help customers get through their day.
I’ve worked with Maroni at this store two different times, and he’s been phenomenal both times! He’s made a very tedious process (getting a new phone) as seamless as possible. He’s knowledgeable, patient, helpful and listens well to provide the best option.
February 2025
I had switched to Verizon last week, come to find out someone in customer service screwed up. I went in yesterday Katrina helped me get everything squared away, walking away with a brand new iPhone and an amazing payment and service! She is the best was totally understanding and very helpful.
June 2024
Was here to switch plans. Johnny found me within me entering the store and by an hour they had switched me and I was out of there to get through my day. The service is great, staff was very helpful and insightful. I will come back here for more things needed. Thanks guys.
