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“The one aspect of WaFd that keeps me there decade after decade is the fantastic customer service. My most recent experience was yesterday with Joseph and Liz who were available by phone, talked me through the new app, and did it with kindness, efficiency and professionalism. I have many other similar experiences from my many years of being a customer, and always the same fantastic service by their employees. Five starts aren't enough for this business!”
9AM - 5PM
611 Main St, Dallas
Banks
“Rebecca Masingale, was great in helping me turn my father's account to a trust account to be able to make all his final payments... This has been months to get everything done... But the process at WaFd was pretty quick, and they were very nice ,professional ,and understanding my father passed in January of 2024....
Thanks again Rebecca
Lynnae Stone”
9:30AM - 5:30PM
163 Knox St N, Monmouth
Banks
“Not only does Kyleigh hold the highest levels of professionalism and attention to detail, but her support at this establishment is remarkable. I think everyone could learn a little bit from her exceptional customer service. It's because of people like Kyleigh and the other staff at the Monmouth MAPS credit Union, I'll remain a loyal customer for life.”
“Andrew Burleson a new employee in training was very professional, he showed an eagerness to interact with me and ask questions while he worked diligently to remember the process of our transaction and complete it without error. I am hoping he does well and they should definitely hang on to him and look to see that his training is sufficient if not exceptional so that he succeeds. What a pleasant experience meeting and talking with Andrew I wish more bank employees had an honesty and candor about them. You got this Andrew”
9:30AM - 5:30PM
476 Glen Creek Rd NW, Salem
Banks
“I highly recommend MAPS credit Union! I love their team! Always friendly and I trust them to help me with my banking needs. They are so helpful with auto loans, checking and savings, and Investment Accounts. I love that they match my photo and password when I am banking for extra protection.They are all about helping schools and our community!Not the same experience at the others!Salem Art Fair... The kids had a blast!”
“I am someone who appreciates when things go smoothly and believes in highlighting businesses that are really customer focused. With that in mind, I wanted to share a recent positive experience getting an auto loan with FCCU.
I had initially applied for membership and an auto loan at a great promotional rate, and I really appreciated that Natcha reached out right away to let me know the promo was ending the next day and that I would need to get paperwork done ASAP if I wanted to lock in that rate. Unfortunately, since my car wasn’t available yet, I wasn’t able to complete the process to secure the rate.
A few weeks later, when my car was finally available, the promo had expired, but FCCU’s standard rates were still the most competitive I could find. I had originally planned to finance through the dealership, but when their financing unexpectedly fell through, I called FCCU. They processed my loan in under 30 minutes, and I was able to sign everything at my local branch, where they were expecting me, that evening—still making it to the dealership in time to pick up my car.
Natcha and Riah were especially helpful, making the process simple and efficient. I really appreciated their knowledge and responsiveness. And, I was able to take home a First Community piggy bank for my daughter, which was a nice touch.
Overall, I highly recommend FCCU for auto financing, and I’ll definitely continue banking with them in the future.”
“My wife and I have been members of OSCU for about 5 years now. We exclusively use the West Salem Branch, and could not be happier with the service we get there--Alyssa, Rachel, Chloe, and the rest of the crew there are amazing!!”
“I have never had this kind of service before with a bank, their professionalism is top notch. They really care about their clients, and want to please you! They can answer any question you have, and won’t make you feel bad for asking questions. I will always recommend this bank to anyone switching banks!”
9AM - 5PM
250 Main St E, Monmouth
Banks
“Sometimes a line but they're always really kind recommend this Bank don't make a mistake they will definitely ding you the lines on the phone sometimes can take a while maybe though during lunch hour you can wait 20 minutes but once you get there they're really good at what they do”
“Nothing dramatic, just competent friendly people and accuracy you expect from a financial institution. Used the facility as shared banking for my credit union in WA during the four years I lived in Monmouth.”
“The customer service here is the reason I decided to keep banking with Chase. I had some bad experiences with the way I was treated at the other chase banks in Salem. But I really appreciate the kindness of the people who work at this branch. I was shocked to see there were bad reviews about customer service. They definitely fixed whatever the problem was.”
“The team at the Dallas branch are GREAT! Considerate, responsive, competent and professional. We have banked with them for several years and the service has always been consistently superior.”
“Lindsay is amazing! They seem to be a little short staffed at times but the employees do the best they can. If you need more than basic transactions an appt is a good way to go.”
“I have dealt with the West Salem branch for 15 years. While the players have changed over time, everyone has always been professional, helpful and just plain nice. It is a small branch, so there are only a very few people to deal with. Everything has always been treated like the local people were totally in charge - just like an old-fashioned small bank. And, no I do not work for KeyBank - I'm just happy with them.”
“Ten out of ten experience, I bank with Bank Of America but they weren't providing notary services, and I saw online that US bank offered them as well. So I popped on him got some humor and free notary services. Thank you Gwen for helping me out last Friday your service was polite , professional, and efficient.”
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“Been banking there for 13 years-it was Sterling Bank then. Umpqua retained most of the same personnel so the transition was seamless. I like the fact that I am greeted by name by people who have known me for 13 years when I walk in to my bank. I have never had any issues cashing two party cheques. They are always helpful.... and dog friendly too!!!”