REI is a store for outdoor gear and clothing, designed for both new adventurers and seasoned pros. It offers its own award-winning product line backed by a 100% satisfaction guarantee. Reviews note generally good service and highlight helpful, patient, and knowledgeable staff who assist with finding the right products like hiking shoes, backpacks, sling bags, cycling gloves, and properly fitted bikes. The discount rack of returned items is seen as a plus. Some customers are content to shop there regularly, with one location noted as a favorite. A minor critique mentions the lack of shopping bags. Overall, the store is recommended for its outdoor gear and customer service.
