REI is a store for outdoor gear and clothing, designed for both new adventurers and seasoned pros. It offers its own award-winning product line backed by a 100% satisfaction guarantee. Reviews note generally good service and highlight helpful, patient, and knowledgeable staff who assist with finding the right products like hiking shoes, backpacks, sling bags, cycling gloves, and properly fitted bikes. The discount rack of returned items is seen as a plus. Some customers are content to shop there regularly, with one location noted as a favorite. A minor critique mentions the lack of shopping bags. Overall, the store is recommended for its outdoor gear and customer service.
I always like to shop here for gifts, sports equipment, or clothes. There are alot of employees willing to help you.
June 2026
Came in for a tent today, Jacob rocked pitched me on a different tent, and I went with it. He called on him personally using the product which was a big help. Also sold me on the membership so shouts out to him.
May 2026
I walked in expecting a snooty employee to follow me around and watch every move I made and I was completely wrong! The cashier was helpful and joked with me and 8 left with my purchase feeling like it was a nice shopping experience I hadn't had in a while. Only reason for not giving 5 stars is the prices are really high.
