Diamond Home Improvement is a family-owned hardware and flooring store located in Klamath Falls, Oregon. The store offers a wide variety of residential and commercial building materials, tools, hardware, windows, and floors. Customers appreciate the helpful and friendly staff who go above and beyond to assist with their needs. One reviewer praised the employees for their patience and dedication, even assembling equipment and trying to find ways to use PayPal for in-store purchases. Branden, in outdoor power equipment, was highlighted for his outstanding customer service and patience in helping a customer find the right weed eater. The store has an extensive inventory, especially of fasteners, making it easy to find specialty items. Staff expertise was also evident in helping customers with material cuts and building projects. However, some experiences were less positive, with one customer noting that floor installers attempted to up-sell, left early, and caused minor damage during installation. Overall, Diamond Home Improvement is known for its wide selection, knowledgeable staff, and commitment to customer service.
I have them 4 stars because it's hard to find an employee to help you with something.
May 2024
Branden in outdoor power equipment is the most outstanding in customer service. Was so patient helping my Mom find a weed eater that worked for her. Assembled it and everything. What an amazing young man
March 2024
Materials and several saw cuts got me going on this 4' x 6' x 12" pine cabinet with fir rails & trim. Thanks to DHI staff for their expertise cutting the 12'x1"x12" pine boards & the 4'x8'x1/4" hardboard back to fit inside my Jeep Cherokee.
