Home Improvements in Klamath Falls, OR

“The only hardware store we found that had exactly what we needed!! And such fantastic customer service, big HUGE thanks to Braden (I think that's the name, he was at the cashier's desk)!!Our new favourite hardware store!!”

“I usually don’t leave reviews, because I think upper management will do what they want anyway. However ever time I go in to the store it’s always a stressful experience getting an order. The reason for the 4 stars though instead of 1 star is because of the people that work there. Crystal, Sierra and Jill at customer service are always so nice and pleasant in getting my order or trying to fix problems if they can. 3 of the management staff are also great. In particular James. He is really ‘old school’ when it comes to customer service. He said straight out, if we lose $20.00 on one item but we are doing the right thing for our customers we always make it up in the long run. In the evenings, Jeremy is the same way. He will always help to make the customer feel appreciated. I also like Dave too who is an assistant manager. He will follow up and make sure things are running well. Advice to upper management. Pay a higher wage then turn over would stop and people would stop calling in sick. Saves money in the long run.”