Diamond Home Improvement is a family-owned hardware and flooring store located in Klamath Falls, Oregon. The store offers a wide variety of residential and commercial building materials, tools, hardware, windows, and floors. Customers appreciate the helpful and friendly staff who go above and beyond to assist with their needs. One reviewer praised the employees for their patience and dedication, even assembling equipment and trying to find ways to use PayPal for in-store purchases. Branden, in outdoor power equipment, was highlighted for his outstanding customer service and patience in helping a customer find the right weed eater. The store has an extensive inventory, especially of fasteners, making it easy to find specialty items. Staff expertise was also evident in helping customers with material cuts and building projects. However, some experiences were less positive, with one customer noting that floor installers attempted to up-sell, left early, and caused minor damage during installation. Overall, Diamond Home Improvement is known for its wide selection, knowledgeable staff, and commitment to customer service.
I go there nearly every day. They're getting better all the time. Still kinda run by the same people even though it's qxo, and it's kept the same good service while improving the stock!
June 2026
always friendly and helpful. Chris helped me in paint, shook the can and got me some stir sticks. quick and a nice smile.
May 2026
They have changed EVERYTHING. But, very helpful in finding it all.
