UScellular offers a reliable and friendly service experience for customers in Medford. The store provides the latest smartphones, accessories, high-speed internet, and connected home solutions. Customers appreciate the professional and efficient staff, with many praising their patience, knowledge, and caring attitude. In particular, staff members like Kerry, Brian, Nick, Manny, and Dan are highlighted for turning typically stressful tasks into pleasant experiences. Whether upgrading phones, adding lines, or resolving technical issues such as group text problems, the staff demonstrates a willingness to go above and beyond to help. The store aims to deliver exceptional service from real humans, ensuring customers feel valued and satisfied with their communication products and services. Overall, the store is known for its great customer service and helpful staff, making every visit a positive experience.
Troy was super nice and helpful. They didn't have what I was looking for in stock so he called around to help me find it. 5 stars!
June 2025
Wow, what a great experience!!! Kerry was professional and efficient. His customer service is on point. He upgraded 2 phones for us in about an hour. We'll done Kerry. Thanks for turning a usually daunting task into such a pleasure. My son and I are delighted!
April 2025
I went to US cellular Pick out new phones for my employees. I added 2 lines to my existing us cellular plan. Brian was great he was patients and we got what we wanted I'm very happy with his service.
