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“I've been a proud member for several years now and I can't say enough about their experience and integrity. They are indeed "Big enough to serve and small enough to care." But don't just take my word for it. Give them an opportunity to show you.”
“Friendly and knowledgeable staff. They treat their members with respect and willing to help out if a problem or situation comes up. I feel safe keeping my money with Northwest community credit union.”
“They will not make change unless you have an account but today did make an awesome exception for me the two amazing ladies at the front desk were awesome as hell”
“I had a very good experience here a week ago, opening up some accounts here. The staff was friendly and experienced, and everyone was very accommodating of my elderly mom who was with me. I spoke with a nice gentleman Mr. Roberto Tort Nava, who explained everything and answered my questions thoroughly. Merci beaucoup! Thank you!”
“Awesome.
They have your back!! Seriously their customers are their priority.
The best bank. Never a complaint! We have multiple accounts, been customer for over 30 years.”
“I have been a member for several years and have had nothing but the best experience. PFCU has been there when we've needed their services, turn around time is impeccable, they are professional, kind and most of the staff know us by name.”
“Unfortunately they don’t have many branches throughout and the app is kind of underdeveloped. Other than that, the staff and services are great! It’s awesome to have a branch that you can go to and get quick friendly service! Def recommend if you are looking for a local bank!”
“I've been with onpoint for years. Before they had their other locations infact. They have out done themselves this time. The intrest rates right now are to completely die for. I can't wait for my next journey. The best part is I can do it by myself.”
“Excellent customer service. I work for a company that has an account here, and yes, sometimes there are wait times and long lines, but the customer service is always top notch. They take their time to do their job correctly, always with a smile on their faces. They get to know their account holders, and always greet you by name. If I lived in the area, I would have my own personal account here as well. Great job!!”
“Welcoming and eager to help resolve any banking issue. Treat people with respect. Errors that were made by myself were satisfactory dealt with. They credited my account within moments and listened to my personal reason as to my technical ignorance and explained to my satisfaction to have it resolved.”
“Absolutely the best bank I've ever had in my life never messes with my money and I have always been able to cash my check with no problem. The customer service is perfect and very helpful thank you for being such good people ☺️!!!”
“My experience with OnPoint has been very good. I had a scammer take money out of my account and Destiny helped me close and reopen my accounts meticulously (I have several). I appreciate there good customer service and competency.”
“Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still does! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.”
“Love working with US Bank. I feel appreciated as a customer and all my business banking needs have been met by the exceptional team members across the organization that help me when I call, click in or drop by.”
“I just want to say thank you to Delores for her kindness and sensitivity. I was recently widowed and am in the process of taking my husband’s name off of things, including our bank account. Delores was so helpful and understanding. She also made the process really easy.”
“Had a great & easy experience with opening an account! There were a lot of extra wants & needs requested/required and Mr. Savelich made the whole experience effortless and smooth! Thank you so much! Much appreciated!”
“[*edit* As far as I know, if you bank here and refer your friend to open a checking acct, they GIVE you BOTH $50!! $50 for you, then $50 for your friend!! Ask for the refer-a-friend card. It's as simple as it sounds!]They are good to you here. If you close your account I think they return your membership fee. They don't have any financial penalties for not keeping a minimum balance. Some banks charge you $20 a month for not keeping $200 at all times. Beware banks offering 'No minimum deposit/ no monthly fee.. ...for 90 days'”
“I have banked with SELCO for quite some time, and have always had a great experience. Just went to buy a CD and the person I spoke to took the time to talk with me about my account (not what I had intended, thought I'd buy the CD and be gone) and point out ways to make more interest. What terrific service!”
“Wells Fargo is the best bank ever because of excellent managers like Ashley. People who really make a lasting impression. She is professional, personable, compassionate, and amazingly helpful. My wallet and phone were stolen, but she let me withdraw $50 a day for a few days until my new ID and debit and credit cards arrived. She didn't have to. It was at her discretion, and she chose to help a stranger because I knew much of my account info. I have no family in Eugene, so she really truly helped me. And I'm very thankful. She seemed genuinely personable, and I really appreciated my interactions with her. She definitely deserves a promotion, because it's management like Ashley who make businesses successful. As well as a pleasure for customers. Ashley definitely gets five stars. Great manager! Great Wells Fargo location!”
“Each time I have to get on the phone & talk to a human at the bank, I am more impressed with the service. Every representative I've dealt with is extremely helpful, patient, & knowledgeable to my issue. If they don't know the answer themselves, they will find out & inform you of the results. I couldn't be happier about my experience with Selco Comm. Credit Union. Keep up the GREAT work!!!?? ?”
“I’ve had nothing but great experiences with the staff at KeyBank on Coburg Road! They are all so friendly, and they are really sweet to my aunt and her dog. Josiah is our primary go to, and he always patiently helps us through all the questions we have. Thank you, KeyBank!”
“I’ve had nothing but great experiences with the staff at KeyBank on Coburg Road! They are all so friendly, and they are really sweet to my aunt and her dog. Josiah is our primary go to, and he always patiently helps us through all the questions we have. Thank you, KeyBank!”
“On September 10, 2025, Violet solved several issues related to my recent cancellation of my payment card, supposed online enabling of a virtual replacement. After attempted use had failed, as did online support, Violet succeeded. She solved several glitches directly with technical skills of an experienced expert. I am grateful and will add five stars for her helpful actions done with hospitable grace. 10 stars.”
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