Cotopaxi is a business that creates sustainable products with a focus on global poverty alleviation and responsible sourcing and manufacturing practices. Customers praise the company's excellent customer service, knowledgeable staff, and great selection of products. The stores feature amenities like benches, which customers appreciate for being able to sit down and thoroughly examine the products. Customers recommend visiting the Cotopaxi stores, especially if they need help choosing a backpack, as the staff are highly helpful and attentive.