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October 2023
Hertz just can't get its act together. I am a gold member and reservations do not get entered properly and the vehicles are either the wrong class or my reservation cancelled. Seems I need to switch companies to one that provides proper customer service
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September 2023
DONT BOTHER BOOKING WITH THEM!! They are extremely unprofessional. I've called about 10x for a simple question & they keep picking up the call & hanging up. They clearly don't like there job. It's so unfortunate
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July 2023
Just arrived to Hertz. There is literally lines out the door and 2 … count them 2 customer service people.Update- paperwork says our car is in 207. No car. wait, wait, … we ask and the Hertz worker says, oh someone took that car. REALLY! I have a contract and someone else is driving it. Can’t make this up.
