KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the U.S., managing about $93.8 billion in assets. It offers a variety of services, including retail and commercial banking, investment management, and consumer finance through more than 1,200 ATMs, branches, and online platforms like Key.com. Customer experiences at KeyBank vary significantly. Some customers appreciate the friendly and helpful staff, noting a positive atmosphere and efficient service at specific branches. One customer highlighted the supportive crew at a particular location, stating they resolved issues quickly and without hassle. Others, however, reported challenges with customer service, especially regarding overdraft fees and account holds. A complaint mentioned a lack of resolution from a representative, leading to frustration over being charged an overdraft fee due to a misunderstanding about available funds. While some clients have had positive interactions, others express disappointment, particularly with inconsistency in service from individual bankers. Despite these mixed reviews, many customers value KeyBank for its accessibility and user-friendly account options, making it a preferred choice for those seeking a more personal banking experience.
Samantha at this branch is great! She goes above and beyond to make sure everyone is taken care of and is very professional in doing so. It’s people like her that make you come back to a certain location even if it’s out-of-the-way
October 2018
Have to agree with others. All folks here have been friendly and helpful. That also goes for another branch we visit in Washington.
June 2017
GREAT SERVICE everytime!!! Shout out to Nu Mai and Tony.. they are always friendly, they took the time out to help me with my questions.. they were really understanding.
