Lululemon, founded in 1998 in Vancouver, BC, has grown to become a global leader in technical athletic apparel for yoga, dance, and other active pursuits. The company's mission is to create products that help people live longer, healthier, and more enjoyable lives. Lululemon stores have strong ties to their local communities and are known for their friendly, knowledgeable staff. Customers generally report positive experiences, with the staff being accommodating and helpful, even when dealing with product issues. However, some customers have noted that the brand's high price point can be a barrier for average working-class families. Overall, Lululemon is praised for its quality products and excellent customer service, though the cost of their apparel may be prohibitive for some. The company continues to expand its reach, offering its specialized athletic wear to customers around the world.
Stopped by today for a swiftly top, the store associate was extremely friendly and helpful in terms of helping me with what I found. Great shopping experience!
March 2025
I had an issue with a few pairs of ABC pants that were hemmed incorrectly. The manager replaced them without hesitation. Dean was also extremely helpful in the exchange process and offered his insight to get the correct inseam. Great customer service (unlike Happy Valley location).
February 2025
walked in and the staff was all standing in a circle talking, no greeting me and didn’t say anything to me until I walked over near them - felt a bit strange
otherwise fine customer service with the rest of my visit
