Metro by T-Mobile at 8170 N Lombard St offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers can enjoy unlimited talk, text, and data with friendly, knowledgeable staff ready to assist. Many reviews highlight outstanding customer service, with staff members being courteous, attentive, and patient, especially when helping with phone replacements or explaining account options. One customer praised a representative for making a stressful situation manageable and for following through on promises, setting a high standard for service. Another mentioned a positive experience with a staff member who helped transfer data to a new phone, describing the employee as professional and helpful. However, some reviews mention occasional issues, such as long wait times, staff seeming uninterested or not eager to help, or insistent on showing different products. Despite these minor concerns, most customers recommend visiting Metro for fast, helpful service and a good selection of phones and plans. Overall, the store is a solid choice for those seeking reliable prepaid plans with friendly assistance.
Best service khan really helped me in setting up my device. They have very good promotion.
March 2026
Kahn helped me be a very satisfied customer. He changed my plan to meet needs
January 2026
Khan was very nice I came into store very upset about my phone and he instantly calm me down and he make sure I don't leave the store without the phone. I am comfortable with using and he gave me the best deal on the phone I left very very happy 😊.
