Payless Car Rental

Car Rental
Hours: Payless Car Rental receives mixed reviews from customers, highlighting both positive and negative experiences. Many praise the attentive and helpful staff, such as Mika, who provided good service and upgraded a vehicle from a Mitsubishi Mirage to an Altima, and Gael, who responded quickly and personally to resolve rental issues, earning high recommendations. Customers appreciate the personal attention and quick responses, especially during challenging situations like post-ice storm days or tight schedules, with some noting that staff members at Payless are helpful and competent. However, there are concerns about the quality and condition of the vehicles. Some customers mention that the cars are older models, such as a 2020 hybrid Lexus without GPS, and that the vehicles are not cleaned thoroughly before rental, which affects the overall experience. Others have expressed disappointment with the lack of modern features and the appearance of the cars, feeling that prices for older vehicles are not justified. Overall, while the staff's service and customer care are often praised, there are recurring issues with vehicle age, cleanliness, and features. Despite these concerns, some customers find the rental process seamless, especially when staff go out of their way to accommodate needs, like meeting at TSA or providing quick solutions during busy or difficult days.

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1. Portland, Oregon