Thrifty Car Rental

Car Rental
Hours: Thrifty Car Rental at Portland International Airport offers a convenient option for travelers seeking affordable and reliable car rentals. The company features a large fleet suitable for various types of trips, from exploring the Columbia Gorge to shopping in the Pearl District. Customers can join the Blue Chip rewards program to earn points toward free rental days and enjoy quicker service on future visits. Booking is available online through their website. Many reviews highlight the helpfulness and friendliness of staff members like Shamari, who provided excellent assistance, explained vehicle features, and ensured a smooth rental process. Customers appreciated receiving clean, well-maintained, and sometimes new vehicles, with one reviewer especially pleased with a brand-new Volvo. However, some experiences were less positive. Customers reported issues with the online check-in system not functioning properly and found in-person check-in to be slow and sometimes confusing. Upselling tactics, such as quick pitches for insurance and upgrades, were noted, with some customers feeling pressured. Customer service experiences varied. While some staff members like Shamari, Tatiana, and Derek received high praise for their patience, friendliness, and helpfulness, others, such as Chrissy, were criticized for poor communication and unprofessional behavior. Notably, one reviewer felt overlooked and brushed off at level 3 customer service, though a staff member named Derek later demonstrated excellent customer care. Overall, Thrifty Car Rental provides a good selection of vehicles and affordable rates, with service quality largely depending on individual staff members. Travelers can expect a mix of positive, helpful interactions and some challenges with wait times and sales tactics.

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1. Portland, Oregon