TUMI Store at Pioneer Place offers a great selection of bags and luggage in many styles and sizes. The store itself is small but filled with products. The staff provides amazing, knowledgeable, and friendly customer service, often going out of their way to help. They offer repair services, such as replacing casters on luggage, and can ship items back to customers. The service and selection are beyond compare, making it well worth shopping here. Prices are on the higher end. Customers report having great and delightful experiences, leading them to return and choose Tumi in the future.
Ian went out of his way to accommodate our unique request today, and the service was remarkable. Thank you so much for being such a great brand ambassador and fixing the wheel in no time.
May 2026
Always a pleasure and nice service (especially Ian)
August 2025
Ian was super helpful! My wheels needed to be replaced, so he did that, cleaned my bag and even replaced the name tag. Great and quick service!!
