AutoZone Lancaster Dr NE in Salem, OR is a leading retailer of auto parts, offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers have praised the store for helpful and friendly staff. Will went above and beyond to assist customers by helping find valve stem covers, checking tire pressure, and providing excellent customer service with a positive attitude. Another staff member, Regan, was appreciated for his knowledge and ability to locate the right alternator and serpentine belt using his experience and computer skills. Despite some negative experiences, such as feeling overlooked when another customer was helped first, most reviews highlight staff members like Will and Regan for their professionalism and willingness to assist. Additionally, staff members like Ben and others quickly helped with diagnostics, such as fixing a rental car’s engine light by identifying a missing gas cap. Overall, AutoZone Salem is recognized for its helpful staff and quality service for auto parts needs.
Great people!! Helped me out. One place I like having an account at.
August 2025
Jose (Don’t remember if his last initial was R or not) was very helpful and went out of his way to make sure i had the correct bulbs for my car, he was really nice and made my visit a great one. I’ll definitely be coming to this store even if it’s out of my way because they care that much at this location.
July 2025
Ben S. Went above and beyond. Thankful for this young man his optimism and his professionalism. It was nice and refreshing. Come check theses guys out for some good customer service from Ben S.
