The Costco hearing aid store at the Salem, Oregon location provides helpful service. One customer with Rexton hearing aids needed a replacement charging cord. Staff assisted and initially had to order the part, but later went above and beyond by finding a cord in the store and locating the customer to deliver it, exceeding expectations. This dedicated service made the location a new home store for the customer. The broader Costco facility receives positive remarks for its new, amazing store with better parking, a better location, and a layout with more space. The food court is also highlighted as amazing, with a juicy and cheap hotdog that comes highly recommended. While an unrelated issue in the optical department was noted, it was met with a quick response and resolution from the manager. Overall, the location is appreciated for its service and amenities.
They were very helpful and nice. It's more than I can say for 138th store in Portland
April 2022
Recently, I was in the optical department to obtain help with some sunglasses. The woman I dealt with was less than helpful. I spoke with the Optical manager. Twila took care to the problem. I appreciated her quick response and resolution. I have really never had a problem until recently. I appreciate the quick response... read full comment
April 2022
The new Costco is amazing. The parking is better. The location is better. The layout of the store has more space! Love it even though it's further away.
