Firestone Complete Auto Care in Salem, OR has earned a strong reputation for providing honest, helpful, and reliable auto care services. Customers appreciate the friendly and knowledgeable staff, including team members like Kayla and Orlando, who go above and beyond to ensure a positive experience. Many reviews highlight the team's honesty, transparency, and willingness to assist with various vehicle needs, from routine maintenance to repairs. Kayla, in particular, is praised for her patience, dedication, and exceptional customer service, often spending hours on the phone to help with warranty issues and making sure repairs are covered. Customers feel valued and appreciated, mentioning that they leave feeling confident and satisfied with the service. The team is also noted for their quick service, helpful advice—such as signs to watch for regarding tire realignment—and their commitment to customers’ best interests. Overall, Firestone in Salem offers comprehensive solutions for all makes and models, emphasizing trustworthy care and affordable prices. Whether for oil changes, brake inspections, or engine repairs, the staff ensures each vehicle is well taken care of, helping neighbors stay safe and on the road with peace of mind.
