Verizon, located at 1991 Lancaster Dr NE, offers a welcoming and efficient wireless shopping experience through its local Cellular Sales store. Customers appreciate the quick service for upgrading devices like Apple iPhones, Samsung Galaxies, and Motorola edge+ models, as well as assistance with Verizon plans. The store features a variety of devices beyond just the latest models, ensuring a broad selection for shoppers. The staff is consistently recognized for their professionalism, knowledge, and helpfulness. Employees like Harley, Eli, and Serenity have received high praise for their ability to address customer needs promptly and effectively. Customers note that the atmosphere is friendly, with minimal wait times and well-staffed service. Many have expressed satisfaction with the easy phone upgrade process and the clear explanations provided regarding plans and billing. Overall, this Verizon location is commended for its exceptional customer service and a positive shopping environment.
This is my mom and my second interaction with Eli and both times he went above and beyond to make us comfortable and our experience as fast as possible. His customer service skills are top notch! Verizon is lucky to have him!!
May 2026
Josh put my needs first rather than trying to sell me anything. After the sale a week or so later he got back to me and asked if ke could be of any assistance. He helped me again after his call.
May 2026
Eli was awesome! He stayed until 10:30pm setting up my new phone. Even though it was late he still had a smile, great attitude, and didn’t rush us at all. I will recommend anyone to Eli.
