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“I had such a good experience with Isaias at Verizon and felt like I needed to leave a review.
I’m an Apple user, but my dad had an Android. His phone ended up getting a virus, and Isaias was so kind the first time I came in trying to help me fix it. He explained everything clearly and never made me feel dumb or rushed. At the time, I already had a feeling that phone wasn’t really safe for my dad anymore.
Not long after that, my dad had a stroke. Thankfully he had his phone with him, but because of the virus, it couldn’t even call out. That moment really hit me — I knew I needed to simplify things and make sure his phone would actually work when it mattered.
When I came back in, Isaias walked me through a really smart solution. He suggested I upgrade my own iPhone, add another line to my plan, and move my dad onto an iPhone too. It made everything easier — one plan, simple devices, less stress. He also helped me get an amazing deal, and I found out I could monitor fall risks and even get an Apple Watch through a promotion, which gave me so much peace of mind.
My phone update took forever (like… forever), and Isaias was incredibly patient the whole time. He’s one of those people who actually knows everything — Apple, Android, plans, promos — and explains it like a real human, not a salesperson.
I’ve already sent a friend to him for an upgrade, and she had a great experience too. Truly, if you go to Verizon, ask for Isaias. You’ll be taken care of.”
“Excellent services. Walked thru new features with a clear explanation. Set-up accessories in a timely and efficient manner. Was one of the few exceptional visits I have had recently at AT&T.”
“The guys at the Cricket store on Commercial St. in Salem are AWESOME! I spent hours on the phone with online chat, and talking to tech support, and physically in two different store locations, with two different phone companies when I was switching, and they fixed the problem in under ten minutes! They turned what seemed like a lost cause, and quite literally a headache, into a success. I have a working phone finally thanks to them.”
“Luis has been an angel with helping us with setting up passwords and helping us purchase other not needed but wanted items and then set them all up for us. Luis’s expertise was quite helpful.”
“My fiancé and I went into the Cricket Wireless inside the Salem Center Mall needing help with my phone. We had lost the other phone and had to get service on my phone.
Yazmine treated us with so much respect and kindness. She didn’t just do her job well—she went above and beyond. It showed that she truly cares about people and treats customers like human beings, not just transactions.
We are so grateful for her good deed and the way she helped us. Cricket Wireless has always been good to us, and this experience just proves how much their staff cares. Thank you, Yazmine, and thank you Cricket for the wonderful service. We love being your customers!”
“I needed to activate a phone line for my business. So I went to cricket wireless store at 3094 Lancaster Dr. NE, where the store manager Yesenia assisted me with the best customer service I had received from a cell phone store employee in a long time. She took the time to make sure that my phone line got activated. She went above and beyond. She also multitasked when other customers came in for help. She truly is an amazing asset for PQH wireless Inc!”
“From the minute I walked until I walked out, Enrique, Max, and Stefano treated me with the VERRRRRY BEST care and customer service. I had a unique situation around my health and they took the time to really listen to my concerns and budget. I found a phone and budget friendly plan that works PERFECTLY ‼️ They treated me as though this were their family member. I've been a VERIZON customer for over 20 yrs and I won't go anywhere else. Go see these guys/team on Market St in Salem, OR, you won't be disappointed. ???”
“Gabe at the Salem AT&T store over on Hawthorne was absolutely AWESOME! He was so patient and knowledgeable and helped me solve a complicated problem on a business account. He is easy to work with, polite and one smart cookie! Give the man a raise!!????????”
“I just saw Adrian at this store after getting flawed assistance at the South Salem location. He was able to fix the problem with expertise and alacrity. He was friendly and helpful and I recommend this store over the S. Salem location by far!”
“Very helpful and well trained staff. Needed a new phone they walked us through the different options and got a phone that fit our needs as well as our budget. They quickly got our new phone set up and got us ready to use it quickly. Staff was also friendly.”
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“Went there for a new phone today and Kamal was an amazing help. Super professional and kind definitely need more people in the world like him. He helped me get all the things done in a timely manner and was just overall the best.”