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10AM - 6PM
1090 Lancaster Dr NE, Salem
Mobile Phones
“Went there for a new phone today and Kamal was an amazing help. Super professional and kind definitely need more people in the world like him. He helped me get all the things done in a timely manner and was just overall the best.”
“I had such a good experience with Isaias at Verizon and felt like I needed to leave a review.
I’m an Apple user, but my dad had an Android. His phone ended up getting a virus, and Isaias was so kind the first time I came in trying to help me fix it. He explained everything clearly and never made me feel dumb or rushed. At the time, I already had a feeling that phone wasn’t really safe for my dad anymore.
Not long after that, my dad had a stroke. Thankfully he had his phone with him, but because of the virus, it couldn’t even call out. That moment really hit me — I knew I needed to simplify things and make sure his phone would actually work when it mattered.
When I came back in, Isaias walked me through a really smart solution. He suggested I upgrade my own iPhone, add another line to my plan, and move my dad onto an iPhone too. It made everything easier — one plan, simple devices, less stress. He also helped me get an amazing deal, and I found out I could monitor fall risks and even get an Apple Watch through a promotion, which gave me so much peace of mind.
My phone update took forever (like… forever), and Isaias was incredibly patient the whole time. He’s one of those people who actually knows everything — Apple, Android, plans, promos — and explains it like a real human, not a salesperson.
I’ve already sent a friend to him for an upgrade, and she had a great experience too. Truly, if you go to Verizon, ask for Isaias. You’ll be taken care of.”
“Won't go anywhere else, when you experience the level of professionalism from the tech you will understand. I'm on disability the price was manageable I even got a discount for being a veteran thank you for the help”
“Excellent services. Walked thru new features with a clear explanation. Set-up accessories in a timely and efficient manner. Was one of the few exceptional visits I have had recently at AT&T.”
“i used to get my phone repaired at phoneXpert. but after trying this place out i realized phone xpert uses cheap offvrand screens that have to be designed to break. this phone screen on my iphone 12 has been the best one ever!”
“Luis has been an angel with helping us with setting up passwords and helping us purchase other not needed but wanted items and then set them all up for us. Luis’s expertise was quite helpful.”
10AM - 7PM
4681 Commercial St SE, Salem
Mobile Phones
“The guys at the Cricket store on Commercial St. in Salem are AWESOME! I spent hours on the phone with online chat, and talking to tech support, and physically in two different store locations, with two different phone companies when I was switching, and they fixed the problem in under ten minutes! They turned what seemed like a lost cause, and quite literally a headache, into a success. I have a working phone finally thanks to them.”
“Customer service people(whose names I remember.... Shannon, Hannah and a real nice man with long hair helped me get my voicemail is activated after not having it over 9months!!)we're wonderful!!! Bought a tablet I really never thought I'd purchase but was such a good deal and was presented to me in a positive way. Thanks for hiring individuals like them that actually go out of there way to help and are nice in doing so!!!! ~Jenn Larson ?”
10AM - 7PM
401 Center St NE Spc 112, Salem
Mobile Phones
“My fiancé and I went into the Cricket Wireless inside the Salem Center Mall needing help with my phone. We had lost the other phone and had to get service on my phone.
Yazmine treated us with so much respect and kindness. She didn’t just do her job well—she went above and beyond. It showed that she truly cares about people and treats customers like human beings, not just transactions.
We are so grateful for her good deed and the way she helped us. Cricket Wireless has always been good to us, and this experience just proves how much their staff cares. Thank you, Yazmine, and thank you Cricket for the wonderful service. We love being your customers!”
“Gabe at the Salem AT&T store over on Hawthorne was absolutely AWESOME! He was so patient and knowledgeable and helped me solve a complicated problem on a business account. He is easy to work with, polite and one smart cookie! Give the man a raise!!????????”
“Fantastic store, Maria is an outstanding employee. Her knowledge of cell phones has saved me twice now. Another PCS store told me just to throw the phone away and buy a new one it can't be fixed. Maria spent time on my cell phone, getting rid of the problem I was having. If you use MetroPCS and you have phone issues go see Maria at that store. She will fix them. Out of a 1 to 10 rating I give her 25.!!!”
“From the minute I walked until I walked out, Enrique, Max, and Stefano treated me with the VERRRRRY BEST care and customer service. I had a unique situation around my health and they took the time to really listen to my concerns and budget. I found a phone and budget friendly plan that works PERFECTLY ‼️ They treated me as though this were their family member. I've been a VERIZON customer for over 20 yrs and I won't go anywhere else. Go see these guys/team on Market St in Salem, OR, you won't be disappointed. ???”
“Very helpful even when I could not provide full information for buying myself my first phone plan. Also helpful for helping me buy a better phone than the one I had in mind within my set budget.”
“I have been a metro customer for 5 years, I have gone to all the stores in Salem & until I found one of your reps by the name of Maria I believe (she has really really long hair) I come to this store every time now. She always solves any problems I have on my phone or account, she is so smooth she doesn’t even make you feel like she is selling to you just a delight! She cleans up my phone & shows me how to maintain it myself with the utmost patience ( I can be a lot) you definitely got a golden one on your hands metro good job very knowledgeable!”
“Friendly, informative and helpful. Good repair work over the years I've had 2 phones - battery, screen and USB connector - repairs done. Has some accessories for older phones I can't find elsewhere (I keep my phones for a long time).”
10AM - 6PM
3094 Lancaster Dr NE, Salem
Mobile Phones
“I needed to activate a phone line for my business. So I went to cricket wireless store at 3094 Lancaster Dr. NE, where the store manager Yesenia assisted me with the best customer service I had received from a cell phone store employee in a long time. She took the time to make sure that my phone line got activated. She went above and beyond. She also multitasked when other customers came in for help. She truly is an amazing asset for PQH wireless Inc!”
“I just saw Adrian at this store after getting flawed assistance at the South Salem location. He was able to fix the problem with expertise and alacrity. He was friendly and helpful and I recommend this store over the S. Salem location by far!”
10AM - 8PM
3405 Commercial St SE #140, Salem
Mobile Phones
“Went to the South Commercial store today, and Kayla, the assistant manager, is a rock star. Her customer service was top-notch. She handled herself professionally and didn't try to beat around the bush to resolve my service issue, unlike the customer service I was provided by T-Mobile over the phone. Good job and keep it up.”
10AM - 8PM
1120 Lancaster Dr NE, Salem
Mobile Phones
“Very helpful and well trained staff. Needed a new phone they walked us through the different options and got a phone that fit our needs as well as our budget. They quickly got our new phone set up and got us ready to use it quickly. Staff was also friendly.”
“Thank you Bryce for all your help and I appreciate you for helping me and my partner figuring stuff out with our phone. Very helpful and grateful for people like you that provide great customer service.”
“I won't go anywhere else I was at the kaiser one and that lady there was no help, I came here and the guy knew exactly what was wrong with my phone and fixed upgraded and I got to keep all my pictures and phone numbers. Don't go anywhere else from now on”
“Here is a shout out to Karla at T-Mobile for helping me with an iPhone setting problem. She was determined and tenacious to find out what the cause and fix was. She solidly knows her stuff and I will not hesitate to go see her for anything phone or T-Mobile related.”
“Excellent help from Cody Thomas as we troubleshot issues with my mother’s phone and considered alternatives for upgrade. He even helped explain how to get international data for her. His help was clear, patient, and involved plenty of alternatives. Terrific customer service at this critical juncture means they’ve kept a customer.”
“I had the best experience at the Verizon store in South Salem on Commercial Street! The person who helped me — “Alexander the Great” — absolutely lived up to the name. They went above and beyond to help me navigate through a few tricky issues, explained everything clearly (and patiently), and somehow made the whole process fun. Their humor, kindness, and professionalism turned what’s usually a chore into a genuinely enjoyable visit. If every Verizon rep was like “Alexander the Great,” no one would ever dread dealing with phone stuff again. Highly recommend!
And he made me smile!”
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“I think it was a great experience overall, from the time I walked through the door until my phone repair was finished, everything was Just the best! On top of that, my phone looks brand new!”